LuxiGems – 10 Days Return & Replacement Policy (Loose Gemstones Only)

LuxiGems offers a transparent and hassle-free 10 Days Return & Replacement Policy, applicable only for loose gemstones.

✅ Conditions to Be Eligible for Return & Replacement

1️⃣ Returns or replacements of loose gemstones are subject to inspection and verification by LuxiGems.
2️⃣ Damage resulting from negligence, mishandling, or improper usage will not be covered under this policy.
3️⃣ The gemstone must be returned with:
• Original Product Certificate
• Original Invoice
• Packaging
• Documentation
• Laboratory Certificates (if applicable)

🔁 Return / Replacement Policy for Loose Gemstones

✔️ Invoice Value Up to ₹49,999

You may return the gemstone within 10 days and receive a 100% money-back refund, provided eligibility conditions are met.

✔️ Invoice Value ₹50,000 and Above

You may request a replacement or choose another gemstone of the same value within the 10-day period under eligibility conditions.

💍 Return Policy for Gemstone Jewelry / Customized Jewelry

Customized jewelry such as rings, pendants, bracelets, or any gemstone mounted into jewelry cannot be returned or refunded, as LuxiGems does not resell used gemstones or jewelry.

💰 Refund Processing

Once approved, refunds will be processed within 5–7 working days.

⚠️ Important Notes

• Shipping charges are non-refundable
• Return shipping cost must be borne by the customer
• Any additional paid lab certification is non-refundable
• Exchanges or replacements will be completed within 10 working days
• We also provide a 7-day return policy as applicable to certain conditions

Frequently Asked Questions — Returns & Replacements

📌 When does the 10-day period start?

It begins from the date of delivery, as per courier records.

📌 I purchased two gemstones but want to return one. Is it allowed?

Yes, you may return the gemstone you do not wish to keep within 10 days, subject to policy eligibility.

📌 Can I return a gemstone without original certificates or packaging?

Original documents and packaging are required. If missing, returns may not be accepted.

📌 Can I return a gemstone after it is studded in jewelry?

No. Our policy clearly states that gemstones mounted into jewelry are not eligible for return.

📌 How should I return the gemstone?

✔️ Return within 10 days
✔️ Contact customer support to obtain Return Authorization
✔️ Send back with:
• Original Certificate
• Invoice
• Packaging
• Documents & lab certificates
✔️ Ship securely via a reputed insured courier
✔️ Share tracking details with our support team

We recommend secure express courier services to minimize risks of delay or loss.

IMPORTANT:
Do not write “LuxiGems”, “Gemstone”, “Jewelry”, or similar words on the package to avoid theft or undue attention.

📩 Need Assistance?

Our support team is happy to help with returns and replacements.

📧 Email: support@luxigems.com